Registration:

Do I have to register  in order to make a purchase?

Yes, you will need to register to make a purchase. To register, click the Login/Register button and enter your name, email address and create a password.

What if I have forgotten my password?

On the login page select Forgotten Password. Enter the email address associated with your account and click Reset Password. You will be sent a password reset email containing a 6 digit code. Enter the reset code, click Submit, and create a password. 

I have registered an account and logged in but cannot see any products.

Most of our products will be set up as 'Student Only' products which means they can only be viewed or purchased if your Online Store account is linked to a student's record.

To link a student to your Online Store account after registering, follow these steps:

Please note, the verification code is sent to the student. If you are a parent/guardian please make sure your young person has access to their emails to provide you with this code.

Step 1) Click on My Account and click Link to Student Record.

Step 2) Enter the student's ID number and date of birth and click Next.

If the details match our system, a verification code will be sent to the personal email address we have on file for the student.

Step 3) Enter the code and click Submit.

You should now be able to view the products available to purchase for that student.

I need to link more than one student to my Online Store account.

If you need to purchase items for more than one student, you will need to link all of those students to your Online Store account. You will need to do this one by one. To link the student's follow the steps listed above. To check which students are already linked to your account or to link another student go to My Account and click Linked Students.

If you are purchasing items for more than one student, you will need to do so in separate transactions. This is because the products are linked to each student individually. Please complete one full transaction linked to one student. You may then need to log out of your account and log back in to be able to select the next student and purchase items for them.

Can I have more than one account linked to my student account?

Yes - you may want to have an account setup yourself (as the student) as well as your parent/carer having an account too. To do this, follow the registration step-by-step above. Please note, both accounts will need to be linked to the student to view and purchase products.

Purchasing Items:

If I make a purchase, how do I get confirmation of my order?

When you purchase items from our Online Store, you will receive an email confirmation to the email address associated with your account. The confirmation will show the items you have ordered and paid for.

I have purchased a physical item, how long will I have to wait for it?

Your order confirmation that you receive by email will explain how you can collect your item(s) or details will be provided in the description of the product.

Is there a limit to what I can buy from the store?

Limitations only extend to the availability of stock or services offered. In certain cases there may be limits per customer.

Transport:

Up to date transport information can be found on the Callywith College website.

By purchasing a bus pass from our Online Store, you are agreeing to these Terms of Registration in addition to the Online Store Terms and Conditions.

Can I pay for an annual pass?

Yes, provided you do not get a bursary. Students in receipt of a bursary must purchase their pass termly. This is because the bursary is dependent upon a minimum of 90% attendance each term for financial help the following term.

You will still be issued  termly tickets if you purchase an annual bus pass.

Am I eligible for a bursary and where can I apply for one?

Callywith is able to subsidise the cost of bus travel for all and offer significant bursaries to reduce the cost for students from lower income households. If you think you may be eligible for a bursary, you can apply here.

I am eligible for a burary, how do I apply it to my bus pass when purchasing it from the Online Store?

If you have been awarded a bursary, the bursary amount will be deducted at the checkout stage in the Online Store and the final balance to pay should be displayed. The bursary amount will not be deducted if the bus pass is just in your basket, you need to begin the checkout process for it to apply. If you are expecting a bursary and it has not been deducted, or your bursary award is still being processed, please do not purchase your bus pass until your funding is showing. If your bursary has been awarded but is not showing, please contact us at [email protected] to let us know.

I purchased a bus pass, how do I get my ticket?

Callywith College is using the Go Cornwall app to offer virtual ticketing on the bus network. A physical bus pass will no longer be provided.

Ticket codes are issued to the student's email address. Autumn term tickets will be issued in the week commencing 26th August 2024. Students will be shown how to download the app, claim their code and activate their ticket during a tutorial session in their first week at college. 

What is the deadline for purchasing a bus pass?

Autumn term:
Deadline for returning students: Wednesday 28th August 2024.
Deadline for new students: Friday 30th August 2024.

Spring term:
Any payment due should be made by Friday 6th December 2024.
If attendance during the autumn term is below 90% students may not be eligible for the same level of help towards the cost of the pass.

Summer term:
Any payment due should be made by Friday 21st March 2025. 
If attendance during the spring term is below 90% students may not be eligible for the same level of help towards the cost of the pass.

Who can I contact with transport enquiries?

For enquiries regarding timetable information including specific bus routes and stops, please contact Go Cornwall by emailing [email protected] or calling 0808 196 2632.

For any other general transport enquiries, please email [email protected] or call 01208 224000. 

Payments/Security:

What do you do with my card details? 

All payment details entered through this payment gateway are encrypted.

Is the site secure?

Authentic sites use SSL (Secure Socket Layer) web server certification to offer secure communications by encrypting all data to and from the site. If you click on the padlock icon, you will get real time confirmation and be able to view the site SSL Certificate.

The pages where you enter personal details or payment information are secured using SSL. Before entering card details, always check the website address starts with https and has a padlock icon. Both are required to help ensure your data is secure.

What payment methods are accepted?

Payment for all items must be made by credit or debit card. The Callywith College Online Store accepts payment from MasterCard, Visa, and/or Maestro.

I have attempted to pay online but the transaction was not successful. Why is this?

There are several reasons why this may have happened:

- You may have made a mistake when entering the card number.
- Your credit limit may have been exceeded.
- In additionl to an overall credit limit, some card issuers may impose daily limits and limits on the size of individual transactions.
- The postcode you entered is different from the postcode held by the card issuing company.
- The card may be expired, cancelled or blocked.
- Not all cards are eligible for online payments.

If your card has been declined, you may try again but please be aware that most card issuers only allow three consecutive attempts before the card is blocked for the remainder of the day. To protect your confidentiality, the card issuer will not tell Callywith College why your transaction has been declined. You will need to contact them directly to ascertain why this has happened.